Terms & Conditions
Please read through these terms carefully before making any purchase from the BoldB website. Any purchase from the BoldB website will indicate your full acceptance of these terms and conditions.2. Product Availability
BoldB cannot guarantee the availability of stock and the time frame involved in delivering orders.3. Order Confirmation
Confirmation of your order will be sent to your e-mail address. The e-mail will reconfirm all delivery and shipping details, charges and any other relevant information.
It is the purchaser’s responsibility to ensure that all information provided is accurate. We generally ship orders within 24 hours of orders being placed, however this can vary depending on demand at the time. Please contact us immediately if you need to make any changes to your order.4. Order Cancellations
Cancellation by BoldB BoldB reserves the right to cancel orders at any time if we are unable to fill your order due to lack of stock. If this happens we will let you know via email, and give you the option of another item or a full refund.
Cancellation by Purchaser If you wish to cancel your order after payment, please contact us ASAP. If we have already shipped your order, shipping charges will not be refunded and it will be the purchaser’s responsibility to return the parcel at their expense.5. Billing
We accept Paypal®, Visa®, and MasterCard® for purchases. We can also accept payment using American Express® and Discover® if you select Paypal® when making payment and select 'Pay with a card' when the Paypal popup appears.6. Currency
Product and shipping prices on the BoldB website are quoted in Australian Dollars (AUD), United States Dollars (USD) and Euros (EUR). To view the currency of your order click on the 'globe' icon in the top right corner of our website.
Some credit card providers may charge additional fees for overseas purchases. Please contact your bank or credit card provider for more information if you are concerned about such fees before making a purchase.7. GST and Taxes
All purchases delivered within Australia are subject to Australian Goods and Services Tax (GST).
Purchases shipped to international addresses are exempt from Australian Goods and Services Tax (GST). For international orders, the prices listed do not include any overseas duties, customs or import charges which may apply depending on the receiving country. Any such charges are the responsibility of the recipient and will not be covered by BoldB.
You are responsible for providing accurate delivery instructions and address details as part of your order. If your order is unable to be delivered due to incorrect information we will not be held responsible.
See the following page for more information on shipping: Shipping9. Liability
To the extent permitted by law, BoldB shall not be liable for indirect or consequential losses or expenses suffered or incurred by the Purchaser in relation to the supply of goods. BoldB’s liability is limited only to the cost of supply or re-supply of goods in accordance with these terms.
We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer, telecommunication equipment or other property caused by or arising from your access to or use of the BoldB website.10. No Commercial Use
The BoldB website is provided for your personal use only. You may not copy, distribute, transmit, display, modify, reproduce, publish, license, transfer, or sell any content, software, products, or services contained within the BoldB website without our express written permission. You may not use this site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own site without our express written permission.11. Promotional Codes
We may occasionally release promotional codes valid for a specified time. These codes are valid for use within the specified time frame only. All conditions applying to each promotional code will be specified at the time of issue. They may be redeemed online on the BoldB website only and cannot be used in any independent BoldB stockists.12. Gift Vouchers
Any gift vouchers purchased online are only valid for use on the BoldB website. BoldB gift vouchers are not redeemable for cash.13. Returning Items
For more information on returning items please see the following link: Returns.14. Faulty Items
We will offer a refund or replacement when an item is faulty. Proof of purchase must be supplied (such as a confirmation email) for all faulty claims. Please contact us via e-mail prior to sending back your goods to notify us of the fault.
For more information on returning items please see the following link: Returns.
We reserve the right to assess faulty goods when they are received to determine if they are faulty. We will not cover shipping costs or provide a refund for items which are damaged due to mistreatment or normal wear and tear.
Where goods are deemed to be faulty we will send you a replacement item in the same colour and style. If the particular item has sold out and cannot be replaced we will contact you to determine the most suitable course of action. This may involve providing an alternative item or full refund to the card or paypal account which was used for the original purchase. We will reimburse all reasonable shipping costs to the card which was used for the original purchase.15. Product Variation
As described in our product descriptions, every BoldB product is carefully handmade using a range of natural materials. This may result in variations in colour, shape and texture between pieces. We endeavour to minimise these variations, however all product images provided on the BoldB website should be taken as an example of the design, rather than the individual piece purchased.16. Linking to the BoldB Website
You may link to the BoldB homepage on the condition you do so in a way that is legal. It must be fair and not intended to damage our reputation or in any way take advantage. You may not suggest any form of association or endorsement with BoldB where there is none. We reserve the right to request the removal of links to the BoldB website at any time.17. Third Party Links
From time to time, the BoldB website may contain links to web sites which are not owned, operated or controlled by us. Such links are provided solely as a convenience to you. We are not responsible for any content, materials or other information located on or accessible from any other website.18. Intellectual Property
The purchaser will not use, copy or infringe on BoldB’s intellectual property. This means all intellectual property rights (whether created before, on or after the date of these Terms and Conditions and whether registered or unregistered) in respect of copyright, any patents, trademarks, logos, designs, software, domain names, business or trade names, together with marketing concepts and designs, product knowledge, training systems and materials, protection of confidential information, circuit layouts, inventions, know-how, product or business concepts, details of product development, and any other identifiable result of intellectual endeavour, whether arising under statute or otherwise, and which relates to any of BoldB’s products or services.19. Trademark
The word 'BoldB' and the BoldB leaf logo are registered trademarks of BoldB Pty Ltd.20. Copyright
All designs, content and photographic material are subject to copyright and are wholly owned by BoldB Pty Ltd. No designs, content or photographic material represented on the BoldB website may be used without prior written consent.21. Errors, Inaccuracies and Omissions
While we make every effort to ensure the accuracy of information presented there may occasionally be mistakes, inaccurate, or incomplete information on the BoldB website. We make no representation as to the completeness or accuracy of information provided on the BoldB website.22. Jurisdiction
This contract is made in the State of Victoria, Australia.